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Welcome to Optum Connect !
Need assistance on how to create your new account with One Healthcare ID (OHID) ?
Click on
New User to Optum Connect
to view the job aid.
Effective
Sept. 16
, the Physician Information Portal (PiP) will be decommissioned.
HealthCare Partners and AppleCare Medical Group providers should instead use the
Optum Pro Portal
to view health details for Optum members.
If you need to create an Optum Pro account, visit
optumproportal.com
> Register for Optum Pro.
CLAIMS ONLINE PORTAL
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REPORT AN ISSUE
Inquiry
Report An Issue / Inquiry
Vendor/Provider Name:
*
Tax ID #:
*
Contact Name (Include First & Last Name)
*
Email Address:
*
Phone Number:
*
Do you have a current Optum Connect (Claims Portal) Account?
*
Yes
No
Unsure
Username (OHID):
Type of Request:
*
Select
Claim Issue
EDI Issue
Enrollment Status
EFT Enrollment
EOB
ERA
Portal Issue
Slowness/Freezing/Timing Out
Update Account
Vendor Account Setup
Other
Briefly describe the reason you are contacting us?:
*
Provide the following required information to expedite your request:
A. Check Details (Check#, Check Date & Amount)
B. Claim Details (Member Name, DOB & DOS)
C. Signed Copy of the Access Form
D. Copy of the ERA Enrollment Form
0 / 2000
Attachments:
Attach screenshots, error message, or documents that help explain the issue or request.
Maximum file size and attachments: 20 MB & (3) files.
Acceptable file formats XML, JPG, DOC, DOCX and PDF only.
Send me a copy of my Report Issue Form?
*
Yes
No